At Tvo Flavours, we are committed to providing high-quality cakes, desserts, hampers, and gift products. Your satisfaction is important to us. Please read our Refund and Returns Policy carefully before placing an order.
1. Nature of Our Products
Most of our products are perishable food items (such as cakes, desserts, and hampers) and are made fresh to order. For hygiene, safety, and quality reasons, perishable items cannot be returned or exchanged once they have been delivered and accepted, except in the cases described below.
2. Eligibility for Refund or Replacement
We offer a refund or replacement only if one of the following applies:
The product delivered was damaged or spoiled at the time of delivery.
The wrong product was delivered.
The product quality was significantly not as described.
The order was not delivered due to a fault on our side.
3. How to Request a Refund or Replacement
To raise a request, please contact us at hello@tvoflavours.com or +91 7678259522 within 24 hours of delivery. Kindly share your order number along with clear photos of the damaged, spoiled, or incorrect item. Requests raised after this window may not be accepted for perishable items.
4. Cancellations
Orders can be cancelled before they are dispatched or prepared. Once an order has entered preparation or has been dispatched, it cannot be cancelled. For same-day or urgent deliveries, cancellation may not be possible. To request a cancellation, please contact us as early as possible.
5. Refund Process
Once your request is received and verified, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method (via Razorpay) within 5 to 7 business days. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.
6. Non-Refundable Situations
We do not provide refunds for: a change of mind after the order is prepared or delivered; delays caused by incorrect address or unavailability of the recipient; late delivery due to external factors such as courier delays, traffic, or weather; or minor variations in colour, design, or decoration that do not affect the overall product.
7. Contact Us
If you have any questions about our Refund and Returns Policy, please reach out to us:
Tvo Flavours Address: Sector 48, Gurugram, Haryana, India Phone: +91 7678259522 Email: hello@tvoflavours.com
Thank you for shopping with Tvo Flavours. Because most of our products are freshly made, perishable food items (cakes, desserts, and hampers), they cannot be returned or exchanged once delivered and accepted, except where the item is received damaged, spoiled, incorrect, or not as described.
If you receive a damaged, spoiled, or incorrect item, please contact us within 24 hours of delivery at hello@tvoflavours.com or +91 7678259522, along with your order number and clear photos. Once verified, we will arrange a suitable replacement or process a refund to your original payment method (via Razorpay) within 5 to 7 business days.
For full details on eligibility, cancellations, and the refund process, please refer to the Refund and Returns Policy above. For any assistance, reach us at:
Tvo Flavours Address: Sector 48, Gurugram, Haryana, India Phone: +91 7678259522 Email: hello@tvoflavours.com
