Tvo Flavours (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tvoflavours.com and purchase our cakes, desserts, hampers, gifts, and related products. By using our website, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following information when you place an order, create an account, or contact us:
Personal details such as your name, delivery address, billing address, email address, and phone number.
Order details including the products you purchase, delivery date, gift messages, and special instructions.
Payment information, which is processed securely by our payment gateway partner. We do not store your card, UPI, or bank details on our servers.
Technical information such as your IP address, browser type, device information, and cookies when you browse our website.
2. How We Use Your Information
We use the information we collect to:
Process, fulfil, and deliver your orders.
Communicate with you regarding your orders, delivery status, and customer support queries.
Send order confirmations, invoices, and important account notifications.
Improve our website, products, and services.
Send promotional offers and updates, only where you have opted to receive them.
Comply with legal obligations and prevent fraud.
3. Payment Information
All online payments on our website are processed through Razorpay, a secure and PCI-DSS compliant payment gateway. When you make a payment, your card, UPI, net banking, or wallet details are entered directly on Razorpay’s secure servers and are not stored or accessed by Tvo Flavours. Please review Razorpay’s privacy policy for details on how they handle your payment data.
4. Cookies
Our website uses cookies to enhance your browsing experience, remember items in your cart, and analyse website traffic. You can control or disable cookies through your browser settings, though some features of the website may not function properly if cookies are disabled.
5. Sharing of Information
We do not sell or rent your personal information to third parties. We may share your information only with:
Delivery and courier partners to fulfil and deliver your order.
Payment gateway providers such as Razorpay to process transactions securely.
Service providers who assist us in operating our website and business, under confidentiality obligations.
Government authorities or law enforcement when required by law.
6. Data Security
We implement reasonable technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Your Rights
You have the right to access, update, or request deletion of your personal information held by us. You may also unsubscribe from marketing communications at any time. To exercise these rights, please contact us using the details below.
8. Children’s Privacy
Our website and services are intended for users who are 18 years of age or older. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
Tvo Flavours Address: Sector 48, Gurugram, Haryana, India Phone: +91 7678259522 Email: hello@tvoflavours.com
