Welcome to Tvo Flavours. These Terms and Conditions govern your use of our website tvoflavours.com and the purchase of our products, including cakes, desserts, hampers, and gifts. By accessing or using our website or placing an order, you agree to these Terms and Conditions. If you do not agree, please refrain from using our website.
1. Use of Website
You must be at least 18 years old or have the consent of a parent or guardian to use this website. You agree to use the website only for lawful purposes and not to misuse it by introducing viruses, spam, or malicious content, or by attempting unauthorised access to any part of the site.
2. Products and Orders
All products are subject to availability. Product images are for representation only, and the actual product (especially cakes and decorations) may vary slightly in appearance. We reserve the right to accept, cancel, or limit any order at our discretion. While we strive for accuracy, we reserve the right to correct any errors in pricing, descriptions, or product information.
3. Pricing and Payment
All prices are listed in Indian Rupees (INR) and are inclusive or exclusive of applicable taxes as indicated at checkout. When you place an order, you agree to pay the total amount, including product price, applicable taxes, and delivery charges. Online payments are processed securely through Razorpay. We do not store your card, UPI, or bank details on our servers.
4. Delivery
Delivery timelines are governed by our Shipping Policy. We are not responsible for delays caused by incorrect delivery information, recipient unavailability, or events beyond our control such as courier delays, traffic, or weather conditions.
5. Cancellations and Refunds
Cancellations, refunds, and returns are governed by our Refund and Returns Policy. As many of our products are perishable and made to order, cancellation and refund options may be limited once an order is in preparation or has been dispatched.
6. Intellectual Property
All content on this website, including text, images, logos, graphics, and designs, is the property of Tvo Flavours and is protected by applicable copyright and intellectual property laws. You may not copy, reproduce, modify, or distribute any content without our prior written permission.
7. User Accounts
You may be required to create an account to access certain features. You are responsible for maintaining the confidentiality of your login credentials and for all activities carried out under your account.
8. Limitation of Liability
Tvo Flavours shall not be liable for any allergic reaction or health issue arising from the consumption of our products; it is the customer’s responsibility to review product ingredients and inform us of any allergies in advance. We are not liable for indirect or consequential losses, or for disruptions or technical issues affecting online access. All products and services are provided on an “as is” basis.
9. Termination
We reserve the right to suspend or terminate your access to our website or services at any time if you breach these Terms and Conditions.
10. Amendments
We may revise these Terms and Conditions from time to time. Continued use of the website after any changes constitutes acceptance of the updated terms.
11. Governing Law
These Terms and Conditions are governed by the laws of India. All disputes shall be subject to the exclusive jurisdiction of the courts of Gurugram, Haryana.
12. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us:
Tvo Flavours Address: Sector 48, Gurugram, Haryana, India Phone: +91 7678259522 Email: hello@tvoflavours.com
